Complete Help Desk System

  • Inventory Management
  • Servicedesk ITIL
  • Final user front-end
  • Interventions Management
  • Statistical Reports
  • Complete Management
  • Knowledge Database
  • Extensive Features


Complete Help Desk System


  • Multi-entities management (multi-park, multi-structure)
  • Multi-users management
  • Multiple Authentication System (local, LDAP, AD etc) and multiple servers
  • Multilingual management (45 languages available )
  • Permissions and profiles system
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  • Pagination system
  • Complex search module
  • Bookmark search system
  • Publishing system for public or personal reminders
  • Publishing system for public or personal RSS feeds
  • Configurability of display fields in lists
  • Export System in PDF, CSV, SLK (spreadsheet), PNG and SVG
  • Saving/restoration module of the database to the SQL format
  • Exportation of the database to the XML format
  • Configurable dropdowns
  • Dictionary
  • System of notifications on events (consumable stock, expiry of contracts and licenses), customizable and by entity
  • Customizable cron tasks
  • Updates check system
  • UTF8 interface
  • HTML 4.01 compatibility

  • Import inventory’s datas
  • Inventory of the computers fleet with management of its components, disk space and TCO management
  • Inventory of the monitors with management of the connections to the computers
  • Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs…).
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  • Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.
  • Inventory of the external devices (scanners, graphical tables…) with management of the connections to the computers – Inventory of the telephones fleet with management of connections to the computers
  • Inventory if the software fleet with license and expiration dates management
  • Assignment of the hardware by geographic area (room, floor…)
  • Typing models management to make the insertion of equal configurations easier
  • Administrative and financial Information management (purchase, guarantee and extension, damping)
  • Filing of the materials left the inventory
  • Management of the status of the hardwares
  • Management of the various states for the materials (in repair…)
  • Management of generic peripherals and monitors being able to be associated several computers
  • Management of external bonds towards other applications
  • History of the modifications on the elements of the inventory
Servicedesk ITIL

  • Management of the tracking requests for all the types of material of the inventory
  • Management of recurrent tracking requests for regular maintenance
  • Problems management
  • Change management
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  • Project management with Gantt graphs
  • Tracking requests opened using web interface or email
  • Business rules when opening tickets (customizable by entity)
  • SLA with escalation (customizable by entity)
Final user

  • Final user front-end for intervention demand
  • Mail tracking of the intervention demand feature
  • Interventions history consultation
  • Possibility of adding comments at the request of intervention using web interface or email
  • Approval of the solution
  • Satisfaction survey

  • Interventions demands priority management
  • Interventions demands templates with management of hidden, mandatory and predefined fields
  • Tracking of interventions demands
  • Link between interventions demands management
  • Mail tracking of interventions
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  • Request validation
  • Assignment of interventions demands
  • Opening/Closing/Re-opening of interventions
  • Assignment of a real time of interventions
  • History of done interventions
  • Displaying of the interventions to do by a technician
  • Displaying of the history of the interventions for a given hardware
  • Posting of the interventions to be realized by technician
  • Check availability of technicians before assignment of an intervention
  • Posting of the history of the interventions for a given material
  • Management of planning of intervention
  • Define the solution

  • Statistics reports by month, year, total in PNG, SVG or CSV.
    • Global
    • By technician or enterprise
    • By hardware, location or type
    • By user
    • By category
    • By priority

  • Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits…) and associated contacts
  • Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)
  • Management of the documents related to the elements of inventories, contracts…
  • Management of the types of authorized documents
  • Budget management

  • Management of the reservations for the material in affected inventory with the park of loan
  • User interface (calendar) for reservation
Knowledge Database

  • Management of a basic system of knowledge hierarchical
  • Management of a public FAQ
  • Content management by targets
Reports generation about the devices

  • By device-type
  • By associated contract
  • By commercial informations